Support

LalaCar is a peer-to-peer carpooling intermediary. Rides are paid in cash at drop-off and shop orders in cash at the counter — we take no payment inside the app, so there is no in-app charge to refund.

Contact

• Support: support@lalacar.in
• Grievance Officer (IT Rules 2021): grievance@lalacar.in — acknowledged within 24 hours, resolved within 15 days. Take-down requests answered within 36 hours.
• Data Protection Officer (DPDP): dpo@lalacar.in

Common requests

• Delete your account and data
• Privacy Policy · Terms of Service
• Safety incident during a ride: report it in the app, or email the Grievance Officer.