LalaCar is an intermediary platform that enables individuals to (a) share private cars on a cost-recovery basis (carpooling) and (b) participate in a merchant voucher programme. LalaCar is not a transport service provider, taxi operator, or aggregator under the Motor Vehicle Aggregator Guidelines, 2020. Drivers are private individuals, not commercially licensed. Cost recovery means a driver may recover only proportionate fuel, toll and reasonable wear costs; LalaCar enforces a per-km price ceiling and charges 0% commission on rides. LalaCar does not collect, hold or settle ride payments — riders pay drivers directly in cash.
Ride payments are cash at drop-off. LalaCar takes no payment of any kind inside the app: there is no card, no UPI mandate and no reliability hold. It is released when the driver completes drop-off and both parties confirm cash payment, and refunded if either party cancels before pickup. If the hold cannot be placed, the booking is automatically cancelled. There is no in-app wallet and no in-app charge, so there is nothing for us to refund; any money owed between a rider and a driver is settled between them in cash.
| Who | When | ₹50 hold |
|---|---|---|
| Passenger | Before T-60min | No hold yet |
| Passenger | After T-60min, before pickup | Refunded |
| Driver | Any time before pickup | Refunded to passenger |
Disputes about cash payment are resolved through ratings, reliability adjustments and, in severe cases, suspension. LalaCar does not refund cash because we never hold it.
Vouchers are offered by independent merchants who are solely responsible for fulfilment; LalaCar facilitates issuance and redemption. Merchants purchase pre-paid Voucher Packs (₹1,000 incl GST for 50 voucher-pushes); new merchants receive 50 free push-credits valid 7 days. Pack purchases are generally non-refundable once credited; as a courtesy and at our discretion we may refund the unused portion if requested within 14 days AND five or fewer credits have been consumed.
Don't impersonate, reverse-engineer, scrape or bot the Services; don't use LalaCar for commercial taxi services or bypass the price cap; don't post abusive, false or unlawful content.
We may suspend or terminate an account for breach, fraud, safety, repeated cancellations, or as required by law. Pending obligations are settled after due process.
The Service is provided "as is" and "as available". You participate in shared rides at your own risk and we recommend appropriate insurance; LalaCar does not provide passenger or driver insurance in v1. To the maximum extent permitted by law, LalaCar's aggregate liability shall not exceed ₹10,000 or the amounts paid by you to LalaCar in the 6 months before the claim, whichever is greater.
These Terms are governed by the laws of India. Disputes are resolved by final and binding arbitration under the Arbitration and Conciliation Act, 1996, seated at Hyderabad, Telangana, before a sole arbitrator, in English. Subject to the arbitration clause, the courts at Hyderabad have exclusive jurisdiction. A user qualifying as a "consumer" under the Consumer Protection Act, 2019 retains their statutory right to approach the relevant Consumer Forum.
Grievance Officer: grievance@lalacar.in — 24-hour acknowledgement + 15-day resolution. Take-down requests: 36-hour response.
We may update these Terms; material changes get 15 days' notice. Continued use is acceptance.
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